We want you and your dog to be happy with every Wagoo order. If something isn't right, we'll make it right.
30-Day Guarantee
You have 30 days from the day your order is delivered to request a return or a refund. If the product doesn't meet your expectations within that window, contact us and we'll take care of it.
A photo, if the item arrived damaged, defective, or incorrect
We reply within 1-2 business days with return instructions and the correct return address. Please do not send anything back before contacting us — packages returned without instructions can't be tracked and may not be refundable.
Condition of returned items
To be eligible for a refund, the item must be in the same condition you received it: unused or lightly used, with all parts included, and in its original packaging when possible. Items showing heavy wear, damage caused after delivery, or missing parts may receive a partial refund.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or you received the wrong product or color, email us within 30 days of delivery with a photo. We will send a free replacement or issue a full refund — your choice — and you will not pay any return shipping.
Return shipping costs
Our mistake (damaged, defective, wrong item): we cover return shipping, or we may not require the item back at all.
Change of mind (you no longer want the product): the customer covers the cost of return shipping.
Refunds
Once we receive and inspect the return — or once we approve a refund without requiring the item back — we issue the refund to your original payment method. Refunds are processed within 2 business days of approval, and your bank or card issuer typically takes an additional 5-10 business days to post the money to your account. Original shipping charges, if any were paid, are refunded in full when the return is due to our error.
Order cancellations
You can cancel an order for a full refund at any time before it ships. Orders usually ship within 1-3 business days, so email us as soon as possible at hubcommercee@gmail.com. Once an order has shipped it can no longer be cancelled, but you can still return it under the 30-day guarantee above.
Items we can't accept
Items returned more than 30 days after delivery
Items sent back without contacting us first
Free promotional items (these are refunded as part of the main order)
Wrong or incomplete address
Please double-check your shipping address at checkout. If a package is returned to sender because the address was incorrect or incomplete, we can reship it once you cover the reshipping cost, or refund the order minus the original shipping cost.
Customers in the European Union and the United Kingdom
If your order is shipped to the EU or the UK, you have a statutory right to withdraw from your purchase within 14 days of delivery, without giving a reason. Our 30-day guarantee is more generous and applies in addition to that right.
By accessing and using wagooshop.com you agree to the following terms.
Products
We do our best to display product colors and details accurately, but slight variations may occur.
Pricing
All prices are subject to change without notice. We reserve the right to correct pricing errors and to refuse or cancel any order for reasons including product availability or suspected fraud.
Shipping
See our Shipping Policy for delivery times. We are not responsible for delays caused by the carrier once the order has left our fulfillment center.
Returns
See our Refund Policy for details on returns and refunds.
Limitation of Liability
Wagoo is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Contact
Questions? Email us at hubcommercee@gmail.com.
Privacy Policy
This Privacy Policy describes how Wagoo ("we") collects, uses, and discloses your personal information when you visit or make a purchase from wagooshop.com.
Information We Collect
When you visit the site, we automatically collect certain device and usage information. When you make a purchase, we collect your name, address, email, phone number, and payment information (processed securely through Shopify Payments).
How We Use Your Information
To process orders, communicate with you about your purchase, and improve our store. With your consent, we may email you about new products or offers — you can unsubscribe at any time.
Sharing Your Information
We only share information with service providers who help us run the store: payment processing, logistics, and analytics.
Your Rights
You can request access to, correction of, or deletion of your personal data at any time by emailing hubcommercee@gmail.com.
Shipping Policy
Orders are processed through our logistics partner and shipped internationally.
Processing Time
Orders are processed within 1-3 business days.
Delivery Time
Once shipped, orders typically arrive within 5-10 business days depending on your location.
Tracking
You'll receive a tracking number by email as soon as your order leaves the warehouse.
Coverage
We currently ship to most countries. If you're unsure whether we deliver to your specific location, message us before ordering and we'll confirm.
Refund Policy
We want you and your pet to be happy with every order.
Returns
You have 30 days from the delivery date to request a return. Items must be unused, in their original packaging, and in the same condition you received them.
How to Start a Return
Email us at hubcommercee@gmail.com with your order number and reason for the return.
Refunds
Approved refunds are issued to your original payment method within 5-10 business days.
Damaged or Incorrect Items
Contact us within 7 days of delivery with a photo, and we'll send a replacement or full refund at no extra cost.
Legal Notice
wagooshop.com is operated by Wagoo. This legal notice sets out the general terms under which we operate this site.
Business Identification
Wagoo operates this online store for e-commerce purposes. For questions about the seller's identity, email hubcommercee@gmail.com.
Intellectual Property
The content of this site (brand, logo, text, images) is the property of Wagoo or its suppliers and may not be reproduced without authorization.
Accuracy of Information
We strive to keep the site's information up to date and accurate, but we do not guarantee it is error-free at all times.
Jurisdiction
Any dispute related to the use of this site will be governed by the applicable law in the business operator's jurisdiction.
Contact
For any questions about this notice, email us at hubcommercee@gmail.com.
